GENERAL TERMS AND CONDITIONS – VIPERCLEAN

Trade name: Viperclean
Legal entity: Magiclean
Kernenergiestraat 19, bus 1122
2610 Wilrijk – Belgium
VAT BE0793432977
Email: info@viperclean.be

Last update : 09 december 2025

Article 1 – Identity of the Company

Viperclean is the commercial trade name of the company Magiclean, registered in the Belgian Crossroads Bank for Enterprises under VAT number BE0793432977, with registered office at Kernenergiestraat 19, bus 1122, 2610 Wilrijk, Belgium.

Article 2 – Scope of Application

2.1. These General Terms and Conditions apply to all offers, orders, sales and deliveries made by Viperclean.

2.2. These terms apply to both professional customers (B2B) and consumers (B2C).

2.3. By placing an order, the customer accepts these terms in full and without reservation.

2.4. Deviations are only valid if confirmed in writing by Viperclean.

2.5. For B2B transactions, any general terms of the customer are explicitly excluded.

Article 3 – Offers and Conclusion of Agreement

3.1. All offers are non-binding unless explicitly stated otherwise.

3.2. An agreement is concluded upon written order confirmation or upon shipment of the goods.

3.3. Viperclean reserves the right to refuse any order without stating reasons.

Article 4 – Prices

4.1. All prices are stated in Euro.

4.2. For consumers (B2C), prices include VAT unless stated otherwise.

4.3. For professional customers (B2B), prices exclude VAT unless stated otherwise.

4.4. Shipping costs and other charges are stated separately unless agreed otherwise.

Article 5 – Payment

5.1. Goods are shipped only after full payment has been received, unless otherwise agreed in writing.

5.2. Viperclean is not obliged to deliver goods until full payment has been credited to its bank account.

5.3. In case of late payment in B2B transactions, statutory interest pursuant to the Belgian Act on Combating Late Payment in Commercial Transactions shall apply automatically, increased by a fixed compensation of 10% with a minimum of €125.

5.4. For consumers, late payment shall be governed by applicable Belgian consumer legislation.

Article 6 – Delivery and Timeframes

6.1. Delivery takes place within an indicative period of 3 to 5 working days after receipt of payment.

6.2. This timeframe is indicative and non-binding. Delays do not entitle the customer to compensation, cancellation, or refusal of payment.

6.3. Viperclean shall not be liable for delays caused by force majeure, including but not limited to transport issues, supplier delays, strikes, pandemics, governmental measures, or unforeseen circumstances.

6.4. Risk transfers to the customer upon delivery.

Article 7 – Right of Withdrawal (Consumers Only – B2C)

7.1. Consumers have the right to withdraw from the purchase within 14 calendar days without giving any reason.

7.2. The withdrawal period expires 14 days after receipt of the goods.

7.3. The consumer must notify Viperclean in writing via info@viperclean.be.

7.4. Goods must be returned unused, undamaged, and in original packaging.

7.5. Direct return shipping costs are borne by the consumer.

7.6. Refunds will be made within 14 days after receipt of the returned goods.

Exceptions to the right of withdrawal:

Opened or used cleaning products
Products sealed for hygiene reasons once unsealed
Custom-made or specially ordered products

Article 8 – Cancellation and Termination (Outside Consumer Withdrawal Right)

8.1. If a customer cancels a confirmed order without valid legal reason, a compensation fee of 15% of the total order value, plus 100% of the shipping costs, shall be due.

8.2. The remaining balance will be refunded within 14 days after deduction of the above amounts.

8.3. If either party unjustifiably terminates an ongoing commercial cooperation, the same 15% compensation applies to pending confirmed orders.

8.4. Viperclean reserves the right to refuse or terminate cooperation in case of non-payment, fraud, abuse, or serious loss of trust.

8.5. In such case, no additional compensation shall be owed by Viperclean.

Article 9 – Delivery, Risk Transfer and Damage Upon Receipt

15.1. The customer is required to inspect the goods immediately upon delivery for any visible damage, leakage, shortage, or transport-related defect.

15.2. The risk of loss or damage transfers to the customer at the moment the goods are delivered to the delivery address provided.

15.3. Once the goods have been delivered and accepted without written reservation, Viperclean shall no longer be liable for visible damage, transport-related damage, leakage, or loss.

15.4. In the event of visible damage, leakage, or transport defects, the customer must:

refuse the delivery in whole or in part, depending on the extent of the damage; and
ensure that the carrier formally records the damage or refusal in writing on the transport document (CMR, delivery note, or electronic confirmation system).

15.5. Only when the damage has been formally reported to and registered by the carrier at the time of delivery can a claim be processed. In such case, Viperclean may, at its discretion, replace or resend the damaged goods in proportion to the confirmed damage.

15.6. If the delivery is accepted without reservation, or if no damage is recorded by the carrier at the time of delivery, any right to claim for visible transport-related damage shall be deemed waived.

15.7. Viperclean cannot be held liable for damage, loss, or defects when delivery takes place in the absence of the customer or when goods are left unattended at the delivery address at the customer's request or due to the customer's unavailability.

15.8. The customer is responsible for ensuring that the goods can be received at the delivery address. The act of signing for receipt by the customer or by a third party at the delivery address is outside the control of Viperclean.

15.9. This article does not affect mandatory rights granted to consumers under applicable Belgian and European Union law, including statutory rights relating to non-conformity or hidden defects.

Article 10 – Liability

10.1. Viperclean’s liability is limited to the invoice value of the delivered goods.

10.2. Viperclean shall not be liable for indirect damages, consequential damages, loss of profit, or third-party claims (for B2B).

10.3. The customer is responsible for correct use of the products and compliance with safety instructions.

Article 11 – Retention of Title

All goods remain the property of Viperclean until full payment has been received.

Article 12 – Force Majeure

Viperclean shall not be held liable for failure or delay in performance due to force majeure circumstances beyond its reasonable control.

Article 13 – Governing Law and Jurisdiction

13.1. All agreements are governed exclusively by Belgian law.

13.2. Any disputes shall fall under the exclusive jurisdiction of the courts of Antwerp, Belgium.

13.3. Consumers may also use the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/

Article 14 – Final Provisions

14.1. If any provision is found invalid or unenforceable, the remaining provisions shall remain fully valid.

14.2. Viperclean reserves the right to amend these General Terms and Conditions at any time. The latest version applies to new orders.